Registration
Making an Appointment
Your Medical Record
MyChart for Family
After I Enroll/Technical Support

 Registration

QUESTION: How can an existing Legacy patient register for MyChart?

ANSWER: To register for MyChart as a Legacy patient, you must be at least 18 years old. There are several methods of MyChart registration:

• Clinic staff may register you directly while you’re at the front desk or in the exam room.
• You may receive a MyChart activation code in your After Visit Summary following a clinic visit.
• You may receive a text or email with an activation code when you come in for a visit.

 

QUESTION: How can a new Legacy patient register for MyChart?

ANSWER: To register for MyChart as a new patient, you must be at least 18 years old. There are several methods of MyChart registration:

• Clinic staff may register you directly while you’re at the front desk or in the exam room.
• You may receive a MyChart activation code in your After Visit Summary.
• You may receive a text or email with an activation code when you come in for a visit.

 

QUESTION: Do I have to create a new login if I have MyChart with another organization?

ANSWER: No, you do not need to create a new login, but you will be required to add your new Legacy MyChart account to your existing account utilizing the same email address for registration.  

 

QUESTION: Is there a fee to use MyChart?

ANSWER: There is no cost to activate an account and use MyChart to access your personal health information.

 

 Making Appointments

QUESTION: Can I allow others to have access to my chart and make appointments for me?

ANSWER: Yes, patients may designate friends and family as a proxy to view your health information and make appointments.

 

QUESTION: How can a new patient schedule an appointment via MyChart?

ANSWER: A new patient cannot schedule an appointment using MyChart. A patient must be an established patient with Legacy to schedule an appointment using MyChart.

 

QUESTION: How can a patient change or cancel an appointment in MyChart?

ANSWER: To change or cancel an appointment go to “Visits” and then “Schedule” and choose the appropriate option. 

 

QUESTION: Do I need a MyChart account to join a virtual visit?

ANSWER: No, you do not need a MyChart account to join a virtual visit. Directions will be sent to you prior to your visit.

 

QUESTION: What steps do I take to join my virtual visit on MyChart?

ANSWER: The MyChart App will guide you on how to start your virtual visit. You can access a MyChart virtual visit using a desktop or laptop computer, smartphone or tablet device. The process may vary slightly based on the device you are using to conduct the visit.

 

QUESTION: What kinds of visits can I schedule through MyChart?

ANSWER: Patients can schedule visits for primary and specialty care (e.g., Adult Medicine, Dental, Gender Care, Infectious Disease, OB/GYN, Pediatrics, Senior Care and Vision) for all services (e.g., annual physical exams/well visits, new problems, sick visits and follow-ups) through MyChart.

 

QUESTION: Can I schedule an appointment for someone other than myself?

ANSWER: Yes, proxies can schedule visits for all primary and specialty care (e.g., Adult Medicine, Dental, Gender Care, Infectious Disease, OB/GYN, Pediatrics, Senior Care and Vision) for all services (e.g., annual physical exams/well visits, new problems, sick visits and follow-ups) through MyChart.

 

Your Medical Record

QUESTION: What type of medical information is available in MyChart?

ANSWER: MyChart provides access to portions of your medical information stored in your electronic medical record. This includes things such as your allergies, immunizations, prescriptions, test results, diagnoses, recommended preventive care, appointments, demographics and billing information and others.

 

QUESTION: Are all diagnostic results (e.g., labs, imaging) visible to me?

ANSWER: Yes, in MyChart you are able to view new lab results, as well as trends over time. All result types are released to MyChart. Normal labs are released immediately after results are available. Sensitive results, pathology, genetics, cytology, and advanced medical imaging results are released within three days. Other medical imaging results are released within two days.

 

QUESTION: What information can I update/edit my information in MyChart?

ANSWER: You may update your address, contact information and insurance plans, including preferred pharmacy.

 

QUESTION: How can I update my personal information (e.g., home address or email) or change my password?

ANSWER: To update your personal information, go to “Profile” > “Personal Information” > and then click Edit in the section for the information you need to update. Afterwards, confirm that your updated information is correct, and then click “Save Changes.”

To change your password, go to “Profile” > “Security Settings.” From this page, you can also update the security question and answer that are used when you forget your MyChart username or password.

 

QUESTION: Are my medical records and personal information secure?

ANSWER: Yes, medical records and personal information are secure within MyChart.

 

MyChart for Family

QUESTION: How do I get access to a family member’s health care information in MyChart?

ANSWER: Family Access, also known as proxy, allows a person to access data in another person’s medical record. This may be a child, spouse, parent, or other person for whom you are caring. The “subject” is the person whose chart is being accessed. The “delegate” is the person requesting access to the chart. The subject must give permission for the delegate to be granted Family “Proxy” Access. No one should ever access another person’s MyChart account unless it has been linked to their own through Family “Proxy” Access.

 

QUESTION: How long will my child or children’s medical records be accessible to me?

ANSWER: Patients and proxies have full access to their child’s chart until the child turns 13 years old. When the child turns 13, proxies can review insurance coverages, make payments, update demographics, electronically sign documents, and update end-of-life planning information.

 

QUESTION: Can I schedule an appointment for someone other than myself?

ANSWER: Yes, patients and proxies can schedule all primary and specialty care appointments (e.g., Adult Medicine, Dental, Gender Care, Infectious Disease, OB/GYN, Pediatrics, Senior Care and Vision) for all services (e.g., annual physical exams/well visits, new problems, sick visits and follow-ups) through MyChart.

 

After I Enroll/Technical Support

QUESTION: Can I access MyChart in any language besides English?

ANSWER: MyChart is also available in Arabic (only in the MyChart mobile app), Danish, Dutch, English (UK), Finnish, French, German, German (Switzerland), Spanish, and Swedish. Note that while most text within MyChart is translated, clinical content and messaging remain in English.

 

QUESTION: How can I learn more about Legacy’s online resources?

ANSWER: To learn more about Legacy’s online resources including Legacy MyChart and the LegacyOne App, please visit LegacyCommunityHealth.org/connecttocare.