Video visits for complaints that can be addressed via telemed: 

• Cold / cough / URI without shortness of breath
• Flu symptoms without shortness of breath
• COVID symptoms without shortness of breath
• Sore throat
• UTI symptoms without vaginal discharge (adult females only)
• Behavioral Risk Assessment
• Mild Anxiety/ Depression
• Mild abdominal pain 
• GERD-reflux or heartburn for anyone under 40 years of age
• OB patients with cold symptoms, nausea / vomiting, generalized itching only (no vaginal issues)
• Nausea / vomiting / diarrhea
• Rashes
• Hives
• STD exposure
• STD screening
• Pink eye / styes only (other vision complaints need in-person visit)
• Cold sores
• Headaches (If not severe or with emergency symptoms)
• Limited medication refills for some medications (at a Legacy provider’s discretion & not for a controlled substance. May be referred to your primary care provider)
• Acute back pain (if not severe or more than 60 years old)
• Constipation

Exclusions to telemedicine / should see primary care provider in person:

• Patients who refuse telemed visits
• Patients already seen via telemed but not are improving, should see their primary care provider
• Patients already seen at a Legacy clinic the same day as a telemedicine appointment for same complaint cannot book more than 1 visit on the same day for same issue
• Patients with any shortness of breath or other emergency symptoms (severe headache, chest pain, loss of consciousness, heavy bleeding, stroke symptoms, etc.)
• UTI symptoms, pediatric or male 
• Complicated behavioral health (not improving, bipolar, schizophrenia, etc.)  need to see a behavioral health provider
• Abdominal pain that is severe depends on triage and may be referred to ER
• OB patients or vaginal DC or other vaginal complaints
• OB patients with emergency symptoms
• Ear complaints
• Dizziness, mental status changes, insomnia
• Pain- management or conditions that cause new / severe pain, chronic pain
• Medication refills (controlled substances, HIV meds, hormones or treating excluded conditions)
• Pediatric fever under 4 years of age
• Any pediatric patient under 12 months
• Trauma / injury may be referred to ER
• ADHD
• Vaginal bleeding / discharge
• Erectile dysfunction
• Genital lesions or breast pain
• Pediatric asthma
• Other eye issues than pink eye or styes, especially with vision changes-may need PCP or eye doctor.