Pediatric Telehealth & Telemedicine

Pediatric Sick Visits and Counseling Without Leaving Home!

Appointments Available and New Patients Welcome!

Staying home does not mean you need to miss out on Legacy’s high quality care for your children. Our Pediatricians are available through a smartphone or computer!

  • Sick visits from your home, no traveling to the clinic
  • The same expert health care providers you see in our clinics
  • Seeing existing and new patients from newborn to young adult, including our School-Based Health Care patients
  • Appointments available in English and Spanish

Our highly caring pediatric therapists are making counseling available right from your home! All you need is a smartphone or computer. Telehealth brings our expert care to your home. No need to travel!

  • Licensed professional counselors
  • Experts in treating anxiety, depression, behavioral problems, and more
  • Treating children of all ages
  • English and Spanish-language counseling
  • No need to travel, receive care via phone or computer

Appointments Available and New Patients Welcome! Legacy accepts most HMOs/PPOs, Medicaid and CHIP. Legacy also utilizes a sliding scale fee to lower the cost of services for uninsured patients.

WHAT TO EXPECT PRIOR TO YOUR APPOINTMENT (IN-PERSON OR VIRTUAL) 

  • Seven calendar days before your appointment, you will receive an email from “Your MyChart Team” asking you to check-in for your appointment. MyChart and Health Choice Network (HCN) provide the platform for Legacy MyChart, and you will see their names in some communications. Please be sure to check your “spam” folders for emails from these sources.   

  • Click on the link and review and update the information (insurance/payment information, medications, etc).   

  • You will be asked to complete Legacy’s new consent to treatment form (updated on October 7, 2023) if you have not already done so.  

NOTE: If you have not signed up for MyChart, you will be able to do so during the check-in process. Learn more about the benefits of Legacy MyChart at LegacyCommunityHealth.org/ConnectToCare.  

OPT IN TO RECEIVE TEXT MESSAGES TO BETTER MANAGE APPOINTMENTS & HEALTH INFORMATION 

  • Opting in to receive text messages allows you to receive messages, confirmations and reminders, and manage appointments and other health information. 

  • You may be asked to opt in to receive text messages when you schedule an appointment, at your appointment, or during an interaction with Legacy staff.  

  • Once you opt in you will receive a text message that says “Reply CONF to subscribe to Health Choice Network text updates. Msg&data rates may apply. Msg frequency varies.”  

  • Reply “CONF” and you will be opted in to receive text messages.

HOW TO SCHEDULE & ATTEND A TELEMEDICINE (VIRTUAL) VISIT  

Telemedicine visits are available through a smartphone, tablet or computer – no traveling needed.  

Schedule an appointment with MyChart: 

  1. Log in to MyChart on your device (computer, mobile device or tablet) and select the “Appointments” icon on the home screen. 

  1. Confirm the state you’re currently in. Your device might request access to location services. 

  1. Select your reason for visit from the list of options. 

  1. Select “Schedule” to choose an appointment time for your Telemedicine visit. 

Scheduling without MyChart: 

  1. If you do not have a MyChart account, call (832) 548 5000 to schedule an appointment. 

  1. A confirmation with instructions for joining your Telemedicine visit will be provided by email. 

Requirements for a Telemedicine Visit: 

  • eCheck-in is REQUIRED. You can complete an eCheck-in using your MyChart account. If you do not have a MyChart account, a link and instructions will be included in your appointment confirmation email. 

  • You MUST fill out all visit eCheck-in requirements (e.g., allergies, insurance, medications) 

  • Clinicians, Therapists and Support Staff will launch the Telemedicine visit OUTSIDE of the session. 

  • We recommend using Edge or Chrome Internet browsers. 

 

HOW TO GET SUPPORT 

Patients can get support for MyChart by calling the Legacy Contact Center during normal business hours at (832) 548 5000, emailing us at MyLegacy@legacycommunityhealth.org or in our FAQ.

  • Patients MUST be physically in the state of Texas during the virtual visit.
  • The child must be present & be visible at the time of the visit (along with the parent / guardian) so they can be assessed by the provider. Providers cannot do a virtual visit with the parent alone reporting the symptoms.
  • You should set up for your appointment in a space that is quiet, has good lighting and an adequate internet signal.
  • Please do not drive during your appointment.
  • We recommend joining your online appointment 10 minutes early. If a patient has not joined within 10 minutes before or after the scheduled time, the appointment will be rescheduled.
  • Technical support is available at (713) 814 3400 between 8 am and 5 pm.
  • The Legacy provider can choose to reschedule for an in-person visit if the patient incorrectly schedules a telemedicine appointment.
  • Cold / cough / URI without shortness of breath
  • Flu symptoms without shortness of breath
  • COVID symptoms without shortness of breath
  • Sore throat
  • UTI symptoms without vaginal discharge (adult females only)
  • Behavioral Risk Assessment
  • Mild Anxiety/ Depression
  • Mild abdominal pain 
  • GERD-reflux or heartburn for anyone under 40 years of age
  • OB patients with cold symptoms, nausea / vomiting, generalized itching only (no vaginal issues)
  • Nausea / vomiting / diarrhea
  • Rashes
  • Hives
  • STD exposure
  • STD screening
  • Pink eye / styes only (other vision complaints need in-person visit)
  • Cold sores
  • Headaches (If not severe or with emergency symptoms)
  • Limited medication refills for some medications (at a Legacy provider’s discretion & not for a controlled substance. May be referred to your primary care provider)
  • Acute back pain (if not severe or more than 60 years old)
  • Constipation
  • Patients who refuse telemed visits
  • Patients already seen via telemed but not are improving, should see their primary care provider
  • Patients already seen at a Legacy clinic the same day as a telemedicine appointment for same complaint cannot book more than one visit on the same day for same issue
  • Patients with any shortness of breath or other emergency symptoms (severe headache, chest pain, loss of consciousness, heavy bleeding, stroke symptoms, etc.)
  • UTI symptoms, pediatric or male 
  • Complicated behavioral health (not improving, bipolar, schizophrenia, etc.)  need to see a behavioral health provider
  • Abdominal pain that is severe depends on triage and may be referred to ER
  • OB patients or vaginal DC or other vaginal complaints
  • OB patients with emergency symptoms
  • Ear complaints
  • Dizziness, mental status changes, insomnia
  • Pain- management or conditions that cause new / severe pain, chronic pain
  • Medication refills (controlled substances, HIV meds, hormones or treating excluded conditions)
  • Pediatric fever under 4 years of age
  • Any pediatric patient under 12 months
  • Trauma / injury may be referred to ER
  • ADHD
  • Vaginal bleeding / discharge
  • Erectile dysfunction
  • Genital lesions or breast pain
  • Pediatric asthma
  • Other eye issues than pink eye or styes, especially with vision changes-may need PCP or eye doctor.
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