Adult Telehealth & Telemedicine (Virtual Health Care Visits)

Appointments Available and New Patients Welcome!

Staying home does not mean you need to miss out on Legacy’s high quality care. Our physicians and clinicians are available through a smartphone, tablet or computer!

  • The same expert health care physicians and clinicians you see in our clinics
  • Visits from anywhere when you are physically in Texas, no traveling to the clinic (if testing is required, you must visit a clinic or drive-up testing site)
  • Available for existing and new patients
  • English and Spanish

WHAT TO EXPECT PRIOR TO YOUR APPOINTMENT (IN-PERSON OR VIRTUAL) 

  • Seven calendar days before your appointment, you will receive an email from “Your MyChart Team” asking you to check-in for your appointment. MyChart and Health Choice Network (HCN) provide the platform for Legacy MyChart, and you will see their names in some communications. Please be sure to check your “spam” folders for emails from these sources.   

  • Click on the link and review and update the information (insurance/payment information, medications, etc).   

  • You will be asked to complete Legacy’s new consent to treatment form (updated on October 7, 2023) if you have not already done so.  

NOTE: If you have not signed up for MyChart, you will be able to do so during the check-in process. Learn more about the benefits of Legacy MyChart at LegacyCommunityHealth.org/ConnectToCare.  

OPT IN TO RECEIVE TEXT MESSAGES TO BETTER MANAGE APPOINTMENTS & HEALTH INFORMATION 

  • Opting in to receive text messages allows you to receive messages, confirmations and reminders, and manage appointments and other health information. 

  • You may be asked to opt in to receive text messages when you schedule an appointment, at your appointment, or during an interaction with Legacy staff.  

  • Once you opt in you will receive a text message that says “Reply CONF to subscribe to Health Choice Network text updates. Msg&data rates may apply. Msg frequency varies.”  

  • Reply “CONF” and you will be opted in to receive text messages.

HOW TO SCHEDULE & ATTEND A TELEMEDICINE (VIRTUAL) VISIT  

Telemedicine visits are available through a smartphone, tablet or computer – no traveling needed.  

Schedule an appointment with MyChart: 

  1. Log in to MyChart on your device (computer, mobile device or tablet) and select the “Appointments” icon on the home screen. 

  1. Confirm the state you’re currently in. Your device might request access to location services. 

  1. Select your reason for visit from the list of options. 

  1. Select “Schedule” to choose an appointment time for your Telemedicine visit. 

Scheduling without MyChart: 

  1. If you do not have a MyChart account, call (832) 548 5000 to schedule an appointment. 

  1. A confirmation with instructions for joining your Telemedicine visit will be provided by email. 

Requirements for a Telemedicine Visit: 

  • eCheck-in is REQUIRED. You can complete an eCheck-in using your MyChart account. If you do not have a MyChart account, a link and instructions will be included in your appointment confirmation email. 

  • You MUST fill out all visit eCheck-in requirements (e.g., allergies, insurance, medications) 

  • Clinicians, Therapists and Support Staff will launch the Telemedicine visit OUTSIDE of the session. 

  • We recommend using Edge or Chrome Internet browsers. 

 

HOW TO GET SUPPORT 

Patients can get support for MyChart by calling the Legacy Contact Center during normal business hours at (832) 548 5000, emailing us at MyLegacy@legacycommunityhealth.org or in our FAQ.

Tips for a successful virtual visit:

  • Check your email and spam folder for the Zoom link
  • Join your online appointment 10 minutes early. If a patient has not joined within 10 minutes before or after the scheduled time, the appointment will be rescheduled.
  • Make sure you are in a space that is quiet, private, has good lighting and an adequate internet signal.
  • Please do not drive during your appointment.
  • Technical support is available at (713) 814 3400 between 8 am and 5 pm.

Please note the following prior to making a virtual appointment:

  • Patients MUST be physically in the state of Texas during the virtual visit.
  • Patients already seen via telemedicine but who are not improving should schedule an in-person appointment.
  • Patients may not book more than one visit (in-person and virtual) on the same day for the same condition.
  • If the Legacy clinician determines that the virtual visit should be an in-person visit, they will reschedule it.
  • Asthma/chronic obstructive pulmonary disease (COPD), assuming not in exacerbation
  • Chronic kidney disease 
  • Diabetes
  • Hepatitis
  • HIV
  • Hypertension
  • Any condition your physician has pre-approved for TeleMed follow-up
  • Behavioral Health
    • Behavioral risk assessment
    • Mild anxiety, depression
  • OB
    • Cold symptoms
    • Generalized itching (no vaginal issues)
    • Nausea and vomiting
  • Sexual Health
    • STD exposure and screening
  • Sick Care
    • Acute back pain (if not severe or more than 60 years old)
    • Cold, cough, upper respiratory infection (URI) without shortness of breath
    • Cold sores
    • Constipation, diarrhea, nausea, vomiting
    • COVID-19 symptoms without shortness of breath
    • Flu symptoms without shortness of breath
    • GERD-reflux or heartburn for anyone under 40 years of age
    • Headaches (If not severe or with emergency symptoms)
    • Hives and rashes
    • Mild abdominal pain 
    • Pink eye, styes (other vision complaints need in-person visit)
    • Sore throat
    • Urinary tract infections (UTI) symptoms without vaginal discharge 
  • Medication refills for some medications (at a Legacy clinician’s discretion and not for a controlled substance).
  • Behavioral health
    • ADHD
    • Complicated behavioral health (not improving, bipolar, schizophrenia, etc.) 
    • Insomnia
    • Mental status changes
  • OB
    • Emergency symptoms
    • Urinary tract infection (UTI) symptoms 
    • Vaginal bleeding, discharge, other vaginal complaints
  • Sexual health
    • Genital lesions
  • Sick care
    • Abdominal pain that is severe 
    • Breast pain
    • Dizziness
    • Ear complaints
    • Erectile dysfunction
    • Eye issues other than pink eye or styes, especially with vision changes
    • Pain-management or conditions that cause new or severe pain, chronic pain
    • Physical trauma, injury
    • Shortness of breath or other emergency symptoms (severe headache, chest pain, loss of consciousness, heavy bleeding, stroke symptoms, etc.)
  • Medication refills for controlled substances, HIV medications, hormones or treating conditions excluded from virtual appointments
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