By joining Legacy, Jordan Family Healthcare will continue to provide you with the high-quality care and personal attention you have come to count on—while also offering the many additional benefits available to Legacy patients. You can read more about the benefits in the Frequently Asked Questions below.
You will continue to receive the same personalized care from your same Jordan Family Healthcare providers, just as you always have. Our commitment to you is that your patient experience will only be enhanced by this change. Together, our teams, will work to ensure a smooth transition and no disruption to your care. We will continue to provide comprehensive services for all ages – infants, children, teens, young adults, adults and older adults.
Frequently Asked Questions
We recognize that you will have many questions about the transition process as Jordan Family Healthcare joins with Legacy Community Health Services, Inc. (Legacy). To ensure you have the information you need, we’ve prepared a list of frequently asked questions and welcome you to send any additional questions to email@example.com or call us at (832) 834-3800.
Healthcare Providers and Care Team
Will my healthcare provider and/or care team change?
On July 13, 2022, Jordan Family Healthcare will officially become part of Legacy.
What changes can I expect?
You will continue to receive personalized, quality care and communication with your Jordan Family Healthcare team, just as you always have. What will change is the added benefit of access to Legacy’s comprehensive range of health and wellness services and programs (read more under “Comprehensive Services”).
What happens to my medical records?
Your medical records are confidential and will remain with us for use by Jordan Family Healthcare and Legacy providers treating you. If you elect to receive care outside of our practice, you may request your medical records by visiting our the patient portal on our website at drjordanmd.com or calling us at (832) 834 3800.
Location, Contact Information & Hours
8:00 a.m.-5:00 p.m.
In the coming weeks, we will be rolling out welcome videos and information. Keep an eye out for updates on open houses and other special events. We welcome you to send any additional questions to firstname.lastname@example.org or call us at (832) 834 3800.
Insurance & Flexible Payment Options
What payment options will be accepted?
We will continue to accept most health insurance plans, including HMO/PPOs, Medicare, Medicaid and CHIP. Legacy’s Eligibility Specialists are available to discuss questions about your insurance plan and payment options, including Affordable Care Act Marketplace, Medicare, sliding scale fees, and ways to make care more affordable.
Who can answer my questions about my insurance plan?
Legacy’s Eligibility Specialists are available to address any questions about your insurance plan and payment options, including Affordable Care Act Marketplace, Medicare, private insurance (HMO/PPOs), sliding scale fees, and ways to make care more affordable. Email us at email@example.com or call us at (832) 834 3800. We’re here to help!
What if I receive a letter from my insurance company stating that Dr. Jordan or my other providers will no longer be covered? What should I do?
Call us! We have a team in place to answer all your questions and help with any insurance and billing needs.
Scheduling Appointments & After Office Hours Support
How do I schedule, reschedule, or cancel an appointment?
Our contact information remains the same, so appointment scheduling, rescheduling and cancelling appointments will continue to be handled by calling (832) 834 3800 or by using the online scheduling portal www.drjordanmd.com/schedule-appointment.
Who will respond to my calls and questions after office hours?
A third-party team is providing a registered nurse after office hours to address your questions. Dr. Jordan and team will remain a back-up for this after-hours service.
Will you provide the same services?
We will continue to provide the same comprehensive services for all ages – infants, children, teens, young adults, adults and older adults:
- Family/Internal Medicine
- Senior Care
- Wellness Exams & Preventive Care
- School & Sports Physicals
- Sick Visits
- Management of Conditions (asthma, diabetes, hypertension, weight, etc.)
- Immunizations & Vaccinations
What additional services* does Legacy provide?
- Behavioral Health
- Infectious Disease
- LGBTQ+ Services
- Pediatric Walk-in Clinic
- Extended & weekend hours
*Learn more at LegacyCommunityHealth.org
Why are you making this change?
Joining with Legacy allows Jordan Family Healthcare to continue to provide the same care and service we have always provided while also becoming part of a network of clinics across Southeast Texas. This means we are able to offer even more comprehensive services to our patients, including Behavioral Health, Dental, Endocrinology, Infectious Disease, LGBTQ+ Services, OB/GYN, Pharmacy, Vision, and the Southwest Pediatric Walk-in Clinic, which is open to all children seven days a week.
Prescriptions and Legacy Pharmacy
Will I continue to get my prescriptions filled at the same pharmacy?
Legacy Pharmacy will fill and deliver your prescriptions and refills to your home. Legacy Pharmacy offers a full range of services for all patients, including immunizations, health coaching and education, medication syncing, medication therapy management (asthma/COPD, diabetes, hypertension, hyperlipidemia), and one-on-one medication counseling. You may also elect to continue to get your prescriptions filled at the pharmacy you are currently using.
What makes Legacy Pharmacy different?
Legacy Pharmacy’s specially trained pharmacists work to quickly address a member’s medication needs, help coordinate care, provide education, and improve access to healthcare between healthcare visits. They also believe health is personal and should be treated that way. Legacy pharmacists live and work in the communities they serve, and they are committed to building relationships with their members.
Legacy Pharmacy services include:
- Filling Prescriptions
- Prescription Refill Authorization
- FREE Medication Delivery
- Medication syncing
- Mobile App
- One-on-One Medication Counseling
- Health Coaching & Education
About Legacy Community Health
What is Legacy Community Health?
Legacy Community Health is a full-service healthcare system comprised of over 50 locations in the Texas Gulf Coast region offering primary and specialty care, as well as pharmacy services. For over 40 years, Legacy has been innovating how comprehensive, quality health care services are delivered to communities. Legacy is the largest Federally Qualified Health Center (FQHC) in Texas and a United Way affiliated agency since 1990. Legacy ensures its services and programs are open to all—without judgment or exception.