COVID-19: What You Need to Know

Updated May 7, 2020.

Working to Ensure Your Health & Safety!

We know there is nothing more important to you than you and your family’s health. It is important to us too. That’s why as a leading provider of health care in our communities, Legacy is continuing to closely monitor the COVID-19 pandemic and taking extra steps within our clinics to help ensure the health and safety of our community, patients and staff.

Some of these extra steps include temporary measures such as:

  • Screening all patients and staff for symptoms at the entrance of each clinic
  • Sending all patients and staff with symptoms to a testing location
  • Requiring staff and all patients and visitors 10 years of age and older to wear face masks or cloth face coverings within the clinics and exam rooms. If a patient or visitor does not have a mask or cloth face covering, a cloth face covering will be provided to them. If a patient or visitor is unwilling to wear one, they will be offered a virtual or a car visit, depending on the nature of their visit.
  • Increased cleaning and disinfecting of clinics
  • Requesting patients to limit the number of guests they bring with them to the clinic
  • Providing virtual or car visits for certain patients

Thank you for helping us to protect the health and safety of our patients and staff. Remember to check back regularly for updates. You may also visit the Center for Disease Control and Prevention’s (CDC) website or Harris Health for additional information.

How long will it take to get my COVID-19 test results?

Test results are currently taking 2-4 days to return, in most cases. Legacy personnel will call you with your result once available. 

Continue to practice hand hygiene, social distancing and self-quarantine if you have experienced symptoms of COVID-19. 

Virtual visits AVAILABLE!

If you are still not feeling well and would like to schedule an appointment, please call (832) 548 5000 to arrange a virtual visit with a Legacy Community Health medical provider.

You may come out of self-quarantine once all of the following have happened:

  • You have had no fever for at least 72 hours (that is three full days of no fever without the use medicine that reduces fevers)


  • other symptoms have improved (for example, when your cough or shortness of breath have improved)


  • at least 7 days have passed since your symptoms first appeared

If you have additional healthcare needs, we have medical providers here to care for you.

If you are Experiencing Symptoms:

If you are having a medical emergency, please call 911.

Legacy is screening all patients, staff and visitors for COVID-19 at each clinic entrance. This helps ensure the safety and health of patients and staff, while ensuring COVID-19 testing for those who need it.

If it is determined that you may have COVID-19, you will be directed to have further evaluation and testing. Testing is provided for those with symptoms of COVID-19 and anyone over 65 and/or with a chronic illness or underlying condition that results in a suppressed immune system who are showing symptoms of COVID-19. Underlying conditions can include pregnancy, diabetes, Alzheimer’s, heart disease, cancer, or a transplant recipient. The travel or confirmed contact with someone with COVID-19 are no longer required for testing.

It is not necessary to call our contact center ahead of coming to any of our clinics to be screened for COVID-19.

To read more about the difference in symptoms between allergies, the flu and COVID-19, see our blog here.

What are the symptoms of COVID-19?

The symptoms are similar to other respiratory illnesses (common cold and flu) and may appear 2-14 days after exposure.

  • Fever
  • Cough
  • Shortness of breath

Legacy Community Health Clinics are Open! See Updated Hours!

Some clinic hours have been adjusted during this time.

Please be advised that our Baker-Ripley, Branard Street and Deer Park locations are temporarily closed.

Please visit our Locations page to find a location near you, or call our Contact Center: (832) 548 5000

We request that patients limit the number of guests they bring with them to the clinics. Patient and Staff health is our top priority.

Tests for Coronavirus/COVID-19 Available at Legacy Community Health Clinics  

Legacy Community Health has placed screeners at the entrance of all  clinics open to in-person appointments across Houston, Baytown, and Beaumont. To help reduce the spread of the virus, Legacy has changed our entrances, processes and operations to physically separate  those who may have COVID-19.

Legacy will test ONLY those who screen positive. Screening is conducted at the entrance of each Legacy clinic.

Right now, that means:

  • People who are experiencing symptoms of fever, cough, shortness of breath, or other respiratory conditions
  • People who are over 65 and/or with a chronic illness or underlying condition that results in a suppressed immune system who are showing symptoms of COVID-19. Underlying conditions can include pregnancy, diabetes, Alzheimer’s, heart disease, cancer, or a transplant recipient.
  • In the past 14 days, you have not traveled to the following states: California, Connecticut, Louisianna, New Jersey , New York
  • In the past 14 days, you have not traveled to the following cities: Atlanta, Georgia; Chicago Illinois; or Miami, Florida
  • This 14 day travel restriction applies to Texas residents only.  If you have traveled to any of the above listed states or cities you are required to self-quarantine for a minimum of 14 days

It is not necessary to call our contact center ahead of coming to any of our clinics to be screened for COVID-19.

Videos and Blogs

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What is Legacy Community Health doing to protect patients and staff from COVID-19?

Legacy is following all guidelines to ensure a safe and clean environment for our patients and staff. We are continuing to see patients, while also working with them understand ways to stop the spread of the virus through educational information on our website and social media, over the phone and in-person. Telehealth, providing patient care over the phone and computer, is now being offered for psychiatry and therapy patients (including pediatrics!), and telehealthfor some adult primary care appointments will roll out soon.

Click to learn about Pediatric Telehealth services.

Can I get my medications delivered to me?

Legacy Pharmacy makes it easy to receive your prescriptions with free mail delivery!

Complete this form and a Legacy Pharmacy representative will follow up with you directly to answer any questions.

What We Know About COVID-19

So far, the Novel Coronavirus, which was first seen in Wuhan, China in December 2019, appears to be milder than SARS or MERS. MERS killed about a third (33%) of those infected, while SARS resulted in the deaths of about one-tenth (10%) of those infected. The mortality rate from the Novel Coronavirus is hanging steady at roughly 3% of those infected, however – patients who have died were over 60 years old, had other comorbidities, and weren’t admitted to a hospital until their illness was already at an advanced stage. For comparison, the CDC estimates that the current percentage of deaths attributed to pneumonia and influenza is 6.9%. The situation is not dire or cause for a panic. There is no vaccine for this new strain of virus, but the symptoms are not thought to be deadly if treated early.

How is COVID-19 spread?

The virus is thought to spread mainly between people who are in close contact with one another (within about 6 feet) through respiratory droplets produced when an infected person coughs or sneezes. It is believed people are most contagious when they are the sickest.

Some spread may be possible before people have symptoms and by touching a surface or object that has the virus on it and then touching your mouth, nose or eyes, but these are not thought to be the main way the virus spreads.

What can you do to lower the chances of getting COVID-19?

There is currently no vaccine to prevent COVID-19. The best way to lower the chance of spreading and contracting the virus are:

  • Wash your hands frequently with warm, soapy water for at least 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer with 60%-95% alcohol.
  • Cover your mouth with tissues when you cough and sneeze, then throw used tissues in the trash.
  • Avoid touching your eyes, nose and mouth.
  • If possible, stay home when you are sick with respiratory disease symptoms (symptoms listed below).
  • Avoid close contact with people who are sick, especially with respiratory disease symptoms.
  • Avoid travel to areas of high risk. You can view the CDC’s latest advisory list map here.

If you have questions about coronavirus, visit the CDC’s Novel Coronavirus 2020 website or contact your health care provider. You may also visit Harris Health.

What to do if you think you may have COVID-19?

The CDC recommends the following if you are sick with COVID-19 or suspect you are infected with the virus that causes COVID-19 to help prevent the disease from spreading to people in your home and community:

  • Stay home: People who are mildly ill with COVID-19 should stay home, except for getting medical care.
  • Avoid public areas.
  • Avoid public transportation and ride sharing.
  • Separate yourself from other people and animals in your home.
  • Call ahead before visiting your doctor and tell them that you have or may have COVID-19. This will help them take steps to keep other people from getting infected or exposed.
  • Follow the steps above (What can you do to lower the chances of getting COVID-19) to prevent the spread.

How is COVID-19 diagnosed?

A test kit has been developed for COVID-19. Legacy Community Health is following public health guidelines include looking at a patient’s symptoms, travel history and potential exposure, to determine which patients should be tested.

Who should be tested for COVID-19?

Diagnostic testing is being provided to patients based on guidance provided by the CDC, which includes the evaluation of the presence of symptoms (fever, cough, shortness of breath), travel history, contact with a confirmed COVID-19 patient, local risk of the disease, and should rule out other potential causes of illness. Legacy is closely following guidance from the CDC and will update this criteria as needed. For details on the CDC’s testing criteria, click here.

What is the cash price of a COVID-19 diagnostic test?

Legacy accepts most HMOs/PPOs, Medicaid, CHIP and Medicare.  The cash price of a COVID-19 diagnostic test is $80 for self-pay patients (without HMO/PPO, Medicare, Medicaid and/or CHIP coverage). Some patients may be eligible for a sliding scale fee that would reduce the $80 cash price.

What happens if I am diagnosed with COVID-19?

If a patient is confirmed to have COVID-19, their symptoms and health are evaluated to determine if they should be hospitalized or self-quarantined at home.

Should I be worried about my family or me contracting COVID-19?

While the situation is evolving, if you are not in an area where the coronavirus is spreading, have not traveled to or from one of those areas or been on a cruise, or have not been in close contact with someone who has or may have the virus, you are currently at low risk for contracting the virus. Older people and people with severe underlying health conditions (e.g., heart disease, lung disease and diabetes), seem to be at higher risk of developing serious COVID-19 illness.